Superkoda / Apps / Field Service Dispatch
Field Service Dispatch: Dispatch software for HVAC, plumbing and electrical contractors
Book jobs on a board that checks every assignment for double bookings, time off, skills and territory. Technicians work from an app that keeps going without signal, and invoices reach QuickBooks once.
- No contract, cancel any time
- Technician app works offline
- Unlimited users
14-day free trial. No credit card required.
From $199 a month for up to 250 serviced locations a month. Unlimited users.
Common problems
Lost offline work
The technician app freezes in basements and loses work.
Visits, checklists and payments queue offline and sync without duplicates.
Double bookings
Two techs end up booked for the same slot.
Every way of assigning work runs the same conflict check.
Duplicate invoices
QuickBooks fills up with duplicate invoices.
Exports never create a second bill, and edits become updates.
Contract lock-in
Contracts and price rises lock you in.
Month-to-month billing, cancellation in the app, and a full data export at any time.
Who uses Field Service Dispatch
Field Service Dispatch is built for owner-run HVAC, plumbing, electrical, pool, lawn care, snow removal, pest control and cleaning businesses with 2 to 50 technicians. It is not built for delivery fleets, couriers or trucking.
Billing is month to month with no contract, and you can export all your data at any time. There is no route optimisation: you order the stops, and the board stops you double-booking anyone.
Owners
Know every job is scheduled, done, invoiced and paid, and control who sees what.
Dispatchers and office managers
Fill the board without conflicts, quote, invoice and chase payments.
Technicians
See the day's visits with access notes and history, and work offline.
Subcontractors
See only their own visits and record their work.
Field Service Dispatch workflow
Booking
A request comes in by phone or through online booking, which only offers slots that are really free.
Dispatch
The dispatcher assigns the visit, and conflicts are caught before anyone is double-booked.
Field work
The technician follows the checklist and adds photos, parts and a signature, even offline.
Invoicing and payment
The invoice goes out, the customer pays, and it exports to QuickBooks once.
Scheduling and dispatch software for the office and the field
Offline technician app
Today's and upcoming visits, customers, checklists and the price book are on the phone. Status changes, notes, photos, signatures and payments queue offline and sync once.
Conflict-checked dispatch
The same check runs for drag and drop, keyboard assignment, bulk moves, imports, online booking and recurring visits. Each card shows the address, arrival window and job type.
Pricing and payment calculation
Line amounts, discounts, sales tax, surcharge and tip are calculated in a documented order, to the cent. What a customer approved on a quote can't change later.
Customer messaging consent
Opt-outs take effect immediately, messages wait for 8 am to 9 pm in the customer's time zone, and no message type is sent until you switch it on.
Subcontractor management
Subcontractors see only their own visits and the customer details they need. An expired insurance certificate blocks assignment.
Recurring service plans
Service plans with no end date. A price change applies from a date forward and never rewrites completed visits or issued invoices.
Included features
Starter and Growth include every feature. The plans differ only in size.
Booking and dispatch
- Customers, locations and equipment history
- Request intake and online booking
- Quotes with options and e-signature
- Dispatch board with conflict checks
- Skills, territories and time off
- Recurring service plans
In the field
- Offline technician app
- Checklists, photos and signatures
- Time, parts and job costing
- Subcontractors with insurance checks
- Customer ETA and status page
- Texts with consent and quiet hours
Money and admin
- Price book and sales tax
- Invoices, deposits and tips
- Payments, refunds and surcharges
- QuickBooks export without duplicates
- Reports and CSV import
- Roles, audit trail and data export
Integrations
- QuickBooks
- SMS and email
- Customer portal
- CSV import
- REST API
- Webhooks
Customization with Superkoda AI
Superkoda AI changes Field Service Dispatch on a development copy from a request in plain language. Changes reach users only when you release them.
It runs on the Superkoda platform, with access rules down to a single record and releases you can undo.
14-day free trial. No credit card required.
After every pool visit, require a photo of the chemical readings before the visit can be completed.
If a visit runs 30 minutes past its window, text the next customer a new arrival time.
Switching to Field Service Dispatch
From Jobber
Full offline editing, including payments, proper subcontractor access, and a QuickBooks export that doesn't create duplicates.
From Housecall Pro
Editing without signal, recurring service plans on every plan, and customer messages with consent records and quiet hours.
From ServiceTitan
No implementation project, no multi-year contract and no exit fee, at a published price sized for smaller shops.
Jobber vs Housecall Pro · Jobber alternatives · Jobber vs ServiceTitan · Housecall Pro alternatives
Migration
Customer export
From your current tool or QuickBooks, as CSV.
Import and merge
Addresses and phone numbers are normalised and duplicates flagged.
Price book
Add services, parts and tax rates.
Team setup
Invite office staff, technicians and subcontractors, each with their own role.
Field Service Dispatch pricing
Two flat plans with the same features. You pay for the number of serviced locations a month, not for users.
Starter
- Every feature in the app
- Unlimited users
- Changes with Superkoda AI
- Import from spreadsheets
14-day free trial. No credit card required.
Growth
- Every feature in the app
- Unlimited users
- Changes with Superkoda AI
- Import from spreadsheets
14-day free trial. No credit card required.
Enterprise
- Everything in Growth
- Contractual SLA
- Sandbox environment
- SIEM audit stream
- Named customer success manager
- Custom contract terms
Field Service Dispatch FAQ
Is it field service management software?
For small trade businesses, yes: customers, quotes, scheduling and dispatch, the technician app, invoices, payments and service plans. It leaves out payroll, call-centre telephony and marketing.
Does it optimise routes?
No. You set the order of stops, and the board checks every assignment for double bookings, time off, skills and territory.
Is there a contract?
No. Billing is monthly or annual, you can cancel in the app, and you can export all your data at any time.
Do technicians need signal?
No. The app keeps today's and upcoming visits on the phone and syncs once the connection is back.
Can subcontractors use it?
Yes. They see only their assigned visits and the customer details they need, and an expired insurance certificate blocks assignment.
Is there a free trial of Field Service Dispatch?
Yes. Field Service Dispatch starts with a 14-day free trial, and you don't need a credit card to start it. Pick Starter or Growth when the trial ends.
What counts towards the serviced locations a month limit?
Customer locations you visited in a month, averaged over 12 months, so a busy season doesn't move you up a plan. Technicians and office users are unlimited.
What happens if we go over the limit?
Nothing stops working. You get 30 days' grace, then a prompt to move up. On monthly billing the new plan starts at your next renewal; on annual billing we pro-rate the difference.
Do we pay per user?
No. Both plans include unlimited users, and Starter and Growth have the same features.
Can we change the app ourselves?
Yes. Describe the change to Superkoda AI and it updates the fields, screens, rules and reports of Field Service Dispatch on a development copy. You try it, then release it. A developer can also edit the code directly.
Is there a discount for paying yearly?
Yes. Annual billing costs 10 times the monthly price: $1,990 a year for Starter and $3,490 for Growth.
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Try Field Service Dispatch free for 14 days
Import your data, invite your team and change the app with Superkoda AI.
14-day free trial. No credit card required.